Posts by Katharine Kellar
Leave On-Hold Behind: The Benefits of Queue Callback
Leave On-Hold Behind: The Benefits of Queue Callback When customers have questions, they don’t want to hear “We’re sorry, but all agents are currently assisting other customers.” playing through the IVR. Nobody enjoys being tethered to their phone just to connect with support. Instead, they want fast and easy conversations that resolve their issues. Customers…
Read MoreNinja Number Review, Pricing, and Comparisons
NinjaNumber Pricing, Review 2020: Top Ninja Number Competitors! Looking for an honest NinjaNumber review? You’ve come to the right place! There isn’t a virtual phone number provider that is perfect for every company, and that includes us. While we are confident we offer some of the best business phone services for companies in 150+ countries,…
Read MoreComplete Call Center Disaster Recovery Checklist (2020)
Call Center Disaster Recovery Plan Checklist – Complete 2020 Guide Cloud-hosted phone systems are used by thousands of call centers around the world and continue to grow in popularity. As these systems operate via the internet and a computer or data based system, disruptions and downtimes have been known to transpire. However, there are still…
Read MoreBest eVoice Alternatives [2020] eVoice Reviews, Pricing, Competitors
Best eVoice Alternatives 2020 eVoice Reviews, Pricing, Competitors If you’re in the market for business phone numbers, SMS service, or virtual phone systems, there is a good chance you’ve come across eVoice. At AVOXI, we know that no business phone service is perfect for every company. And while we are sure that eVoice is just…
Read MorePhone.com Review, Pricing, and Best Alternatives in 2019
Phone.com Review and Pricing (2020) When looking for a phone provider, price is typically the main component in narrowing down your choices. If you are in the market for an affordable business phone service provider, chances are you have come across Phone.com. While we are confident that we offer the highest quality, value prices and…
Read MoreVoxox CloudPhone Review and Pricing Comparisons
CloudPhone Pricing Comparison (2020) Newer companies sometimes ask us which cloud-based phone service for small business we would recommend for local companies in the US. We want everyone to find the right fit for them– and since we excel at providing cloud-based phone numbers for medium-large businesses or international traffic, we know that might mean…
Read MoreThe Call Center Manager’s Guide to Service Level Agreements
Call Center Manager’s Guide to Service Level Agreements Measuring the Service Level (SL) of your organization can help you make informed decisions regarding your workforce and the company. Call center managers lean on this data to guide their internal processes, drive revenue, and empower teams to work together towards common goals and objectives. Brands that…
Read MoreSonetel Review and Pricing
Sonetel Pricing and Competitors: Best Sonetel Alternatives in 2020 Occasionally, potential customers ask us which virtual number service we would we recommend if they wanted to know their options. Since we believe nobody delivers the overall quality, worldwide coverage, or competitive pricing that AVOXI does, we don’t mind offering a list of competitors for comparison.…
Read MoreTech Tips: Improving Internet Connection Issues of WFH Agents
Tips to Improve Home Internet 2020 sure has turned the world upside down for people and organizations worldwide. The coronavirus pandemic has sent hundreds-of-thousands of businesses into a tizzy, shifting work operations home – many for the very first time. As call center agents try to balance remote work with home life – plus virtual…
Read MoreBest CallFire Alternatives in 2020
Best Callfire Alternatives (2020) Callfire Pricing Comparisons and Review If you’re looking for virtual phone numbers, business texting, or business phone systems, there is a good chance CallFire has shown up. At AVOXI, we realize that no virtual phone service is perfect. And while we are sure that CallFire is just as confident in their…
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