Posts by Katharine Kellar
Tips & Tricks for Mastering AVOXI’s Contact Center Software
Unlocking the Power of AVOXI: Tips and Tricks from Our Power Users One of the unique connections between our contact center technology and our business is the fact that we use our own product to run our company! Our inbound and outbound teams rely on this technology to communicate with our customers every day.…
Read More7 Best IVR Call Routing Strategies for Your Business
7 Best IVR Call Routing Strategies for Your Business Setting up IVR call routing is a great way to save your business time while providing the best customer service experience possible– but what are the best ways to do it? In this guide, you’ll learn: How IVR Works Top IVR Call Routing Strategies How To…
Read MoreCall Center Software + CRM Integration: The Lifeline for Improved Productivity and Customer Satisfaction
Call Center Software + CRM Integration Improves Productivity & Customer Satisfaction Customers today expect a highly personalized experience when they interact with your business, and they want to get answers to their questions quickly. Are your business tools connected and seamlessly working together to provide that experience? With businesses using on average 129 technologies within…
Read MoreYour Most Important Call Center Coaching Tools
Top Call Center Coaching Tools [2020] Contact Center Coaching Tools Training your call center agents is half the battle, the other half is making sure that information learned in training is actually being used by agents. We understand how much time and effort goes into training your call center agents, so it is worth the…
Read More6 Tricks for Reducing Abandoned Calls in Your Call Center
6 Tricks for Reducing Abandoned Calls in Your Call Center Oh, no! Another caller just dropped off. Call abandonment is the bane of existence for those who manage call centers and yet, it happens more than it should. You can gain valuable insight into your call center’s performance by analyzing your call abandoned rate. It’s…
Read MoreWhat is Call Tracking?
What is Call Tracking Software? How Call Tracking Works [2020 Guide] Call Tracking, you’ve heard of it and you know many businesses have begun using it, but what is it exactly? What value does it add to your business? If you are wondering whether or not your business should be using this software, don’t worry,…
Read MoreHow To Buy Custom Business Phone Numbers in 2022
How to Buy Custom Business Phone Numbers: A Complete Guide Many companies choose to buy custom business phone numbers because a memorable business number improves brand recognition and credibility. Also known as vanity phone numbers, if you aren’t sure how to get a custom phone number for your business, we’re here to help! In this article, we…
Read MoreBest Virtual Number Providers in 2020
2020’s Best Virtual Phone Number Providers If you’re looking the best virtual phone number provider for your business, you’ve come to the right place. Maybe you’re in a situation where you’re overpaid for a lacking vendor, or tried to go a cheaper route and realized the unreliability just wasn’t worth it. Or, maybe you’re just…
Read MoreM800 Review, Pricing, and Top Alternatives in 2020
M800 Review 2020: Best M800 Alternatives and Pricing Comparisons Looking for a detailed M800 review or pricing comparison? Everyone loves knowing all of their options, which is why we went ahead and made it easy for you! While we are confident in our company’s pricing, worldwide coverage, and overall quality, we know we aren’t the…
Read MoreAVOXI’s Commitment to You During COVID-19
AVOXI’s Commitment to You During COVID-19 Like many of you, we have spent the past few weeks educating ourselves on the coronavirus (COVID-19) and the impact it is having across the globe. We understand that this creates uncertainty and fear and wanted to take a moment to communicate with our valued customers what steps we…
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