Posts by Katharine Kellar
Cloud Phone Numbers – Everything You Need to Know
Cloud Phone Numbers – Everything You Need to Know Cloud telephone service transformed the way companies do business. With a cloud-based digital phone number, local and international business number service is more flexible and affordable than anyone would have thought possible a few decades ago. In this quick guide, we’ll address common questions about cloud…
Read MoreCEO Message: Closing Out 2019 With a Bang and Coming In Hot to 2020!
Closing Out 2019 With a Bang and Coming In Hot to 2020! 2019 was a record-breaking year here at AVOXI and I’m proud to say this is just the beginning. This year we got closer to what matters most at our company – our customers. Thanks to your willingness to provide feedback through product surveys,…
Read MoreComparing the Top 1800 Number Providers
Top 1800 Number Providers: Compare 2020’s Best 1800 Number Plans Finding the best toll free number service provider can be difficult, but we are here to help. Whether it is an 1800, 800, 0800 or any other kind of toll free number, you’ve come to the right place to find the best 800 number provider…
Read MoreLinkedPhone Company Overview, Pricing, and Competitive Alternatives
LinkedPhone Review, Pricing, and Top Alternatives in 2020 Are you in the market for a phone service that is the best fit for your business? Well, you have come to the right place! We want to help you find the phone provider that is a perfect fit for your business even if that isn’t us.…
Read MoreHow to Reduce Hold Time in a Call Center
How to Reduce Hold Time in a Call Center Don’t let bad hold practices be the reason you lose customers! Customers dial call centers for fast solutions and answers, don’t disappoint them and place them on hold. No one wants to waste their time by placing their phones on speaker and blasting hold music waiting…
Read MoreBest Ways to Use Call Center Scripts
Call Center Script Best Practices | Best Ways to Use Call Scripts As a provider of some of the most effective, yet affordable, inbound call center software on the market, we are all about effective tools like call center scripts. When your customers think of call center scripts, they usually think of your agents reading…
Read MoreHow to Manage Call Center Agent Auxiliary Time
How to Manage Call Center Agent Auxiliary Time One of the key aspects of running a contact center is agent time management. And while most of your agents’ time is spent on the phone, it’s just as important to manage the time that your agents spend off the phone. As a provider of some of…
Read MoreTop Call Center Etiquette Tips (Customer Service Phone Etiquette & Call Handling Rules)
Customer Service Etiquette: How to Speak to Customers in the Call Center Trying to establish rules and procedures that lead to excellent etiquette in your call center? Learn the best practices for handling calls and speaking to customers in the call center. Establishing great customer service etiquette standards is one of the most important things…
Read MoreToll Free vs Local Numbers
Toll Free vs. Local Numbers Toll free numbers vs local numbers. We’ve noticed plenty of confusion about the differences between the two. We also see plenty of misinformation out there about when a business should use toll free vs local numbers. Today I hope we can do a better job explaining the pros and cons…
Read MoreHow to Handle Angry Customers on the Phone
How to Handle Angry Customers on the Phone: Tips on What to Say Call center jobs are already stressful, and dealing with frustrated customers doesn’t make your job any easier. In fact, handling difficult customers over the phone is consistently listed among the top 3 reasons for turnover in the call center. Helping your agents…
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