Posts by Katharine Kellar
How to Use Call Recording to Reduce Call Center Costs
It is important to know how to use call recording to reduce call center cost. Most call centers are equipped with a variety of popular and important calling features like time-of- routing and call forwarding. But what about call recording? Is your call center fully utilizing this feature? There are a number of ways that you…
Read MoreProblems with Call Recording
Troubleshooting Common Issues with VoIP Call Recording Today, businesses take advantage of a variety of VoIP calling features, most of which are popularly and readily available from most providers. But even when they’re from a large and established provider, your VoIP features can sometimes experience issues. It’s important that these features are working efficiently in order for the…
Read MoreWhat is a Hosted PBX?
What is a Hosted PBX? When shopping for an Internet-based phone service, you may come across a few different technological terms including, Hosted PBX. You’ll find that there is a lot of different jargon associated with this type of phone system. In order to make your shopping experience a lot easier, we’ve written this article…
Read MoreHow to Improve Customer Satisfaction in a Call Center
In any type of call center, your number one concern should be customer satisfaction. Whether your focus is sales or support, a happy customer is your ultimate goal. Because of its importance, we’ve written this article highlighting some best practices when it come to customer satisfaction in a call center. While not all call centers…
Read MoreBuying a VoIP Phone System? 3 Things to Consider
Smooth Transition: 3 Crucial Factors to Consider When Switching to VoIP Phone Systems With VoIP phone systems becoming increasingly popular, we’re often asked about the requirements and technology needed to move from a traditional phone system to this Internet based one. Well we’re here to help. Many of our clients are first time VoIP users…
Read MoreIVR Auto Attendant vs Phone Operator: Which is Right For Your Business?
Choosing Between IVR Auto Attendant and Phone Operator for Your Business For any business, good customer service is key. Good customer service stems from a great customer experience and this experience is influenced by the way they’re greeted and treated on the phone. VoIP technology now offers features, like an IVR Auto Attendant, that can…
Read MoreNew Toll Free Numbers Offered: Cambodia and Nigeria
We have customers all over the world. That means their customers are located across the globe, too. Toll Free numbers are an important part of global communication but it can sometimes be hard to secure virtual numbers for specific countries. As part of our pursuit to provide our customers with all their communication needs, we…
Read MoreWhy Call Center Flexibility is Absolutely Essential
Key Advantage of Virtual Call Centers Call centers around the world continue to make the switch to virtual solutions. Yes, cloud-based contact centers cost less, require little-to-no hardware and no on-site maintenance but their real advantage is their flexibility. Flexibility is essential for modern call centers for a variety of reasons. In this article we’ll…
Read MoreSetting up a Business VoIP System: Checklist
Setting Up Your Business VoIP System: A Comprehensive Step-by-Step Guide Business VoIP systems have become increasingly popular among companies as the power of Cloud technology expands. A lot of our customers are first time VoIP users so we often walk them through the important steps needed to set up their system. We know a lot of other businesses…
Read MoreDisaster Preparedness for your Call Center
Disaster Preparedness for your Call Center A good disaster plan is essential for the longevity of your inbound call center. Without one, you’re susceptible to a number of scenarios that could bring down your entire business. A majority of call centers operate long hours and sometimes 24 hours a day so downtime must be avoided…
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