Contact Center
IP PBX Price Guide
[Price Guide] IP PBX The Internet continues to change industries around the world, and telecom is no exception. Virtual connections to the cloud are rapidly replacing traditional phone line. VoIP (Voice over Internet Protocol) is now the primary communication technology used by companies around the world. A VoIP system takes media streams (such as…
Read MoreWhat Are 8 Security Measures You Need for VoIP?
8 Security Measures You Need For VoIP → Get Yours: Telecom Security Guide [Free Toolkit] AVOXI addresses various security measures to ensure our customers’ protection when using Voice over IP or VoIP. As VoIP technology changes rapidly, we thought it time to revisit security measures from the provider side and client side. This article reviews…
Read MoreVideo: Inbound Calling
Video: Inbound Calling | Whiteboard Session This whiteboard session describes the origination and termination components of inbound calls: Script: Hey folks, welcome back to another whiteboard session here at AVOXI. So today we’re going to go over how inbound calling actually works and explain some of the terminology that we use for you to better…
Read MoreHow Much Does a VoIP Phone System Cost?
How Much Does a VoIP Phone System Cost? VoIP, also known as Voice over IP (Internet Protocol), allows you to send and receive calls over the Internet instead of through a traditional phone company landline. To deliver this phone system to their customers, VoIP providers use a dedicated or shared IP PBX or Internet Protocol Private…
Read More7 Critical Steps to Secure Your VoIP Services
7 Critical Steps to Secure Your VoIP Services → Get Yours: Telecom Security Guide [Free Toolkit] Voice over IP or VoIP systems provide full-featured telephone services over the Internet. The benefit is lower costs, greater numbers of services, increased control and cloud-based, hosted operations that minimize hardware requirements and maintenance. Traditional phone system providers…
Read MoreHow Much Does a VPN Solution Cost?
How Much Does a VPN Solution Cost? Companies of all sizes in all industries have privacy concerns. As providers of call management software, we understand the need to conduct business securely and to assure customers that their data is protected drives interest in tools like a VPN. The tool is easy to use and…
Read MoreWhat are the Top Problems with Implementing a Cloud Hosted PBX?
Implementing Cloud PBX At AVOXI, we’ve helped thousands of businesses upgrade their on premise phone systems to a cloud hosted PBX. We know that change can be hard. Still, many businesses are surprised by the problems that arise when implementing a cloud hosted PBX. This is especially true if they are new to SaaS (Software…
Read MoreVoIP vs Virtual: What’s the Difference, and Why Should I Care?
Lots of cloud communications providers use the terms “VoIP” and “virtual” interchangeably—especially when it comes to phone numbers. And we’ll be honest: we do, too. But, there are some real (and important) differences between virtual phone services and VoIP phone services that businesses need to understand before they invest in just any cloud communications…
Read More5-Point Checklist to Use to Design Your IVR
IVR Checklist IVR/Auto Attendant systems let you automate processes to help serve customers. Getting the prospect or customer to the right department or agent efficiently saves time and money. Better still, IVR systems can help ensure a better customer experience when set up appropriately. This best practice checklist guides you through key aspects of your…
Read MoreTo IVR or Not to IVR? That Is the Question.
As the power of the Cloud expands, so does the technology available to companies across the world. Current cloud phone systems are busting with features that help your business run more efficiently and help you better manage your company. Interactive Voice Response (IVR) auto attendant is one feature that’s become especially useful for businesses. This…
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