Contact Center
IVR Auto Attendant vs Phone Operator: Which is Right For Your Business?
Choosing Between IVR Auto Attendant and Phone Operator for Your Business For any business, good customer service is key. Good customer service stems from a great customer experience and this experience is influenced by the way they’re greeted and treated on the phone. VoIP technology now offers features, like an IVR Auto Attendant, that can…
Read MoreWhy Call Center Flexibility is Absolutely Essential
Key Advantage of Virtual Call Centers Call centers around the world continue to make the switch to virtual solutions. Yes, cloud-based contact centers cost less, require little-to-no hardware and no on-site maintenance but their real advantage is their flexibility. Flexibility is essential for modern call centers for a variety of reasons. In this article we’ll…
Read MoreSetting up a Business VoIP System: Checklist
Setting Up Your Business VoIP System: A Comprehensive Step-by-Step Guide Business VoIP systems have become increasingly popular among companies as the power of Cloud technology expands. A lot of our customers are first time VoIP users so we often walk them through the important steps needed to set up their system. We know a lot of other businesses…
Read MoreCan I Use an Analog Phone on VoIP?
Can I Use an Analog Phone on VoIP? To companies and individuals still using an analog phone system, the switch to VoIP can seem like a lengthy and expensive process. We completely understand; new technology is often associated with higher prices. But what if we told you that you can use the hardware from your…
Read MoreWhat is an IP Address?
What is an IP Address? When we’re working with our customers to set up VoIP or Cloud services, we can sometimes encounter some confusion. One question we get fairly often is, “What is an IP Address?” To help our customers fully understand their systems, we’ve created this article to explain what an IP address is,…
Read MoreCloud Contact Center vs Traditional Call Center: A Cost Comparison
Comparing Costs: Cloud Contact Center vs Traditional Call Center Solutions There are many sides to the Cloud contact center vs traditional call center debate. Cost is one of the most important. There are a number of factors that play a role in the cost of both a Cloud contact center and a traditional one. In…
Read MoreWhen to Consider a Softphone Over a Desk Phone
Is a Softphone Right for Your Business? Key Scenarios to Consider When it comes to business phones, there are really two options: softphones or desk phones. While both phones give you the basic functionality you need, the two vary when it comes to a number of other topics. In a lot of cases, our customers…
Read MoreWhy Should I Choose VoIP Over Analog?
Why Should I Choose VoIP Over Analog? So, it’s time for you to purchase a new business phone system. Which do you choose: the traditional phone system you’ve used for years or the VoIP phone system you’ve recently heard about? While you may have more experience with a traditional analog phone system, a VoIP system…
Read MoreHow Does VoIP Work?
How Does VoIP Work? The popularity of VoIP has revolutionized the telephone industry. But even our most seasoned customers wonder, “how does it work?” It’s a valid question. Sending and receiving calls over the Internet is a new phenomenon, especially for a generation that has lived through the phone evolution we’ve experienced over the past 30…
Read MoreAdvantages of a Virtual Call Center
Virtual Call Center Advantages Virtual Call Centers provide the mobility and flexibility that traditional Call Centers can’t. Find out how a Virtual Call Center can increase your bottom line. What Are the Advantages of a Virtual Call Center? Virtual Call Centers have one major advantage over traditional Call Centers; due to VoIP, or Voice over…
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